Protecting your personal data that you entered on our website.
Counselling Services Limited (Registered in England 12042385., Data Protection Licence: Pending)
Whose registered office is at Modern House, Summer Lane, Barnsley, England, S70 2NP.
Submitting your personal details on our website will enable you to receive counselling services from one of our counsellors or an independent third party counsellor. After submitting your personal details we or the independent third party counsellor may contact you directly to provide you with counselling therapy.
As well as this we may contact you by text and/or email from time to time in respect of providing counselling services. You may choose to opt-out of receiving email or text at any time.
When you submit your personal details on the ‘onlinecounselling.today’ website you are agreeing that we can forward your personal contact details to one of our counsellors or an independent third party counsellor. You understand that Counselling Services Limited may forward your details to one of our independent third party counsellors. .
Access to your personal information:
You have the right to request a copy of the personal information Counselling Services Limited holds about you and to have any inaccuracies corrected. We will ask for confirmation of your identity before we disclose any personal information and may charge a £10 administration fee to process this request. Please address requests to the Data Protection Officer, Counselling Services Limited, 20-22 Wenlock Road, London, N1 7GU.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
This policy is divided into three parts:
Part A provides information about our collection and use of personal information;
Part B provides information about the cookies used on this website; and
Part C contains information about us (including contact details).
PART A: YOUR PERSONAL INFORMATION
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation;
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;
(f) other information.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
(2) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send you our newsletter and other marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud;
(l) verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service);
(m) other uses;
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
Your privacy settings can be used to limit the publication of your information on the website. You may be able to adjust your privacy settings by reference to your browser settings/web surfing usage;
We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your information to third parties.
(4) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Information which you provide may be transferred to countries (including the United States, Japan, which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
(6) Policy amendments
We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(8) Third-party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
PART B: COOKIES
(10) About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
(11) Our cookies
We DO NOT use either session cookies and persistent cookies on this website.
(12) Third-party and analytics cookies
When you use our website, you may also be sent third party cookies.
Our advertisers / service providers may send you cookies. They may use the information they obtain from your use of their cookies:
(a) to track your browser across multiple websites;
(b) to build a profile of your web surfing;
(c) to target advertisements which may be of particular interest to you.
(13) Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
(14) Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
If you block cookies, you may not be able to use all the features on this website.
(15) Deleting cookies
You can also delete cookies already stored on your computer. For example:
(a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
Again, doing this may have a negative impact on the usability of many websites.
(16) Cookie preferences
PART C: OUR DETAILS
(17) Contact us
Counselling Services Limited
This website is owned and operated by Counselling Services Limited
If you have any questions about our cookies or this policy, please contact us:
(a) by email (to firstname.lastname@example.org);
(b) by telephone (to 07903 274 683); or
(c) by post (to Counselling Services Ltd, Modern House, Summer Lane, Barnsley, England, S70 2NP).
(18) Data controller
The data controller responsible in respect of the information collected on this website is Counselling Services Ltd.
Our data protection registration number is pending.